Please note that your payment confirms that you have accepted these terms and conditions
PAYMENT
Once you wish to proceed with your enquiry, I will email you an invoice. Your order is ONLY confirmed once payment is made in full. After payment has cleared on my end, I will send through a receipt. I will be in contact the day BEFORE your collection date to organise collection/delivery and to give you my address. If your cookies are being posted, I will be in contact the day before I post them.
COLLECTION
Collection times are set so please collect within your chosen time. I understand life happens, so if you are running late please let me know by replying to my confirmation text ASAP so we can reschedule. If you do not show and I don’t hear from you, you may not be able to collect until a new mutual time is agreed upon.
POSTAGE
If postage is required, your cookies will be individually wrapped (where possible) in bubble wrap and packaged as well as possible to minimise breakages in transit. Once your cookies have left my hands I have no control over the box. Express post available only to ensure you receive your cookies as soon and as fresh as possible. Please see the Postage page for more info and pricing.
Please note: POSTAGE IS AT THE BUYERS RISK
REFUNDS
I do not offer refunds on my cookies. I have created them with a lot of love and creativity and by placing your order with me, you have given me creative licence. Although I do ask, if you have any questions or concerns regarding your order please contact me asap so I can do my best to make it right.
CANCELLATIONS
I completely understand that life happens and sometimes you can’t control situations. If you need to reschedule please send me an email asap. Hopefully I can fit you in with your new date.
There is a NON-REFUNDABLE 20% cancellation fee if you cancel your order with me after the invoice has been paid. This is due to the admin, design and creation time put into your order before your cookies are even baked.
Orders that are cancelled within 7 days of the collection date will incur a 50% fee of the total order cost. The remainder will be refunded in 48-72 hours of the cancellation.
Orders that are cancelled within 5 days of the collections date will incur a 100% fee of the total order cost and no money will be refunded.
Thank you for your understanding.