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ALL THE FINEPRINT
Please note that your payment confirms that you have accepted the following terms and conditions
Payment
Once you wish to proceed with your enquiry, I will email you an invoice. Your order is ONLY confirmed once payment is made in full. After payment has cleared on my end, I will send through a receipt.
Only full payment of cookies will confirm your order. Please read all the T&C’s before placing your order.
Collection Of Cookies
Your cookies can be collected from my home in Mount Sheridan at an agreed date and time. This information will be agreed upon during the enquiry process. I will be in contact the day before your collection date to organise a collection time and to give you my address. Collection times are set so please collect within your chosen time.
I understand life happens, so if you are running late please let me know by replying to my confirmation text ASAP so we can reschedule. If you do not show and I don’t hear from you, you may not be able to collect until a new mutual time is agreed upon.
Refund Policy
Due to the custom nature of my cookies, I do not offer refunds. Each order is made with care, creativity, and a whole lot of love – and by placing your order, you’re trusting me with creative freedom to bring your vision to life. That said, your satisfaction matters to me. If you have any concerns or questions about your order, please get in touch as soon as possible so I can do my best to make it right.
Cancellations & Reschedualing
I completely understand that life happens and plans can change! If you need to reschedule your order, please email me as soon as possible – I’ll do my best to accommodate your new date, depending on availability.
Please note: once your invoice has been paid, a non-refundable 20% cancellation fee applies. This covers the time already spent on admin, planning, and design – even before baking begins.
If you cancel within 7 days of your collection date, 50% of the total order cost will be charged. The remaining amount will be refunded within 48–72 hours of cancellation.
For cancellations made within 5 days of the collection date, the full amount will be charged, and no refund will be issued.
Thank you so much for your understanding and support of my small business!
Rush Order Fee
I always do my best to accommodate last-minute requests, but please note that a $30 rush fee applies to any orders placed within 2 weeks of the required date. This fee helps cover the extra time and resources needed to adjust my schedule and ensure your cookies are created with the same care and quality as every other order. If you’re unsure whether your order falls within this timeframe, feel free to reach out via the enquiry form.
Postage
Express Post is the only shipping option offered to ensure your cookies arrive as quickly and as fresh as possible.
If your order requires postage, your cookies will be carefully wrapped in bubble wrap and securely packaged to help prevent breakage during transit. While I do everything I can to protect your cookies, please understand that once the package leaves my hands, I can’t control how it’s handled in transit.
** Express Postage is at customers risk **
Express Postage Pricing
10-20 cookies – $25
30 cookies – $35
40 cookies – $45
50+ cookies – Please enquire for a quote
Local Delivery
Personal delivery is available across Cairns and surrounding areas—from Gordonvale to Palm Cove. If you’d like your order delivered, I’m happy to provide a quote upon request.
For locations beyond that, including the Tablelands and surrounding regions, I work with a trusted local courier to ensure your cookies arrive safely. Delivery quotes for these areas are also available on request via the enquiry form.
The pricing for local delivery is $20-$40 depending on location
